PRIVACY POLICY (GDPR)

By using the website www.privilegeagency.eu (including access, browsing, and completing forms), you acknowledge that you have read, understood, and fully accepted the terms set out below, with all resulting legal effects.
If you do not agree with any of these terms, please discontinue use of the website immediately.

Last updated: 27.01.2026

1. Who We Are

Privilege Agency (“we”, “the Operator”) processes personal data in accordance with Regulation (EU) 2016/679 (GDPR).

Company details:
Company name: Privilege Agency / SC AUDIOWAVE SOLUTIONS SRL
Registered office: Bragadiru, Strada Iernii no. 25, Ilfov County, Romania
VAT number (CUI): 45596281
Trade Register No.: J23/785/2022
Email: contact@privilegeagency.eu
Phone: +40 750 236 456

2. The Website

The domain privilegeagency.eu and its subdomains allow users to access information about the services offered by AUDIOWAVE SOLUTIONS SRL.

The information published on the website is of general interest and relates to Privilege Agency, its services, and other content considered useful for users. All information is provided free of charge.

AUDIOWAVE SOLUTIONS SRL holds all intellectual property rights over the website, including its design and content. Users undertake to access and use the website only for lawful purposes and without abusive use.

3. Content

“Content” includes, but is not limited to:

· all information accessible on the website;

· information related to services and pricing of AUDIOWAVE SOLUTIONS SRL;

· information related to partners or third parties under contractual relationships;

· information communicated by employees or collaborators;

· data related to AUDIOWAVE SOLUTIONS SRL or other confidential information.

4. Copyright

All content on www.privilegeagency.eu (images, texts, videos, animations, scripts, and other data) is the property of AUDIOWAVE SOLUTIONS SRL and is protected under Romanian Copyright Law no. 8/1996, as amended.

Any use without prior written consent is prohibited and punishable by law.
For copyright-related issues, please contact: contact@privilegeagency.eu.

5. General Provisions

These terms govern the use of the website, content, and services, unless a separate valid agreement exists between the user and AUDIOWAVE SOLUTIONS SRL.

By using the website, the user:

· agrees to these terms;

· undertakes to monitor updates to the Terms & Conditions;

· assumes full responsibility for activities carried out through the website.

The user is liable for any material, intellectual, or electronic damage caused to the website, services, or third parties, in accordance with Romanian law.

If the user withdraws consent, they may notify us at contact@privilegeagency.eu and stop using the website.

6. Services & Orders

Any prices displayed on the website are informative only and do not constitute a binding offer.

Services may be requested via phone, email, or by appointment.
Invoices are issued based on user-provided data; the user is responsible for its accuracy.

Payments may be made online (card), by bank transfer, or other available methods.
Privilege Agency is not responsible for bank fees or currency conversion charges applied by card issuers.

7. Fraud Prevention

Privilege Agency will never request confidential data such as bank card details or passwords via email, phone, or SMS.

Users are fully responsible for disclosing personal data to third parties.
Any suspected fraud should be reported immediately to contact@privilegeagency.eu.

8. Limitation of Liability

AUDIOWAVE SOLUTIONS SRL is not responsible for:

· misuse of the website or content;

· third-party websites accessed via links;

· errors or omissions not directly caused by the site administrator.

9. Personal Data Collected

We may collect the following categories of data:

· Identification & contact data: name, email, phone number

· Event/request data: location, date, budget, technical or musical preferences

· Technical data: IP address, browser/device type, pages visited (via cookies)

10. Purposes & Legal Basis for Processing

We process personal data for:

a) Responding to requests & offers

Legal basis: Art. 6(1)(b) GDPR / Art. 6(1)(f) GDPR (legitimate interest)

b) Contract execution & service delivery

Legal basis: Art. 6(1)(b) GDPR

c) Marketing communications (optional)

Legal basis: Art. 6(1)(a) GDPR (consent)

d) Security & abuse prevention

Legal basis: Art. 6(1)(f) GDPR

e) Legal obligations (accounting, archiving)

Legal basis: Art. 6(1)(c) GDPR

11. Data Retention

We retain data only as long as necessary:

· Requests without contracts: 6–12 months

· Contracts & accounting documents: as required by law

· Marketing data: until consent is withdrawn

12. Data Disclosure

Data may be shared with:

· IT & hosting providers

· Email/CRM providers

· Collaborators involved in service delivery (technicians, videographers), strictly as needed

· Public authorities, where legally required

We do not sell personal data to third parties.

13. International Transfers

If data is transferred outside the EU/EEA (e.g. Google, Meta services), appropriate safeguards are applied (e.g. Standard Contractual Clauses).

14. Your Rights

You have the right to:

· access your data

· rectify inaccurate data

· request erasure (“right to be forgotten”)

· restrict processing

· data portability

· object to processing

· withdraw consent (for marketing)

· lodge a complaint with the Romanian Data Protection Authority (ANSPDCP)

Requests can be sent to: contact@privilegeagency.eu

15. Data Security

We apply reasonable technical and organizational measures to protect personal data (restricted access, passwords, backups, updates).

16. Minors

Our services are not intended for minors.
If you believe a minor has provided us with personal data, please contact us immediately.

17. Final Provisions

Privilege Agency reserves the right to update this Privacy Policy and the website structure without prior notice.
The applicable version is the one published on the website at the time of use.