Terms and Conditions - Privilege Agency

Last updated: 30.10.2026

1. Who we are

The website www.privilegeagency.eu is operated by SC AUDIOWAVE SOLUTIONS SRL ("Privilege Agency", "we", "the Operator").

Company details:

  • Name: SC AUDIOWAVE SOLUTIONS SRL
  • Registered office: Bragadiru, Strada Iernii nr. 25, Ilfov County, Romania
  • VAT ID: 45596281
  • Trade Register No.: J23/785/2022
  • Email: contact@privilegeagency.eu
  • Phone/WhatsApp: 0750236456

By using the website and/or sending a request, you confirm that you have read and accept these Terms.

2. What we offer

Privilege Agency provides services, depending on availability and requirements:

  • Artist Booking / Lineup curation
  • DJ Set / Performance
  • Equipment rentals (sound, lights, DJ setup, LED screens, effects, stage technology)
  • Event production (full package) - logistics + technical team
  • Filming and content (aftermovie, reels, DJ set filming)
  • DJ Training / Mentorship
  • Online courses and digital products (Privilege Academy) - see section 15

Each project is customized; final deliverables are set out in the offer/contract.

3. Requests, quoting and confirmation

Submitting a form, message or call does not constitute a booking.

A collaboration is considered confirmed only after:

  • confirmation of availability (artists / equipment / team),
  • acceptance of the offer in writing (email/WhatsApp),
  • payment of the advance invoice, where applicable,
  • signing of the contract (where applicable).

We value fast and clear communication - usually we reply within 2-24h.

4. Pricing, packages and payments

Prices are communicated through an offer and may vary depending on:

  • date, duration, location and time slot
  • technical complexity (set-up, operators, LED, etc.)
  • transport, set-up/tear-down times
  • special requirements (extended artistic program, rehearsals, soundcheck)

For the services above, payment is made by bank transfer based on the tax invoice issued by the operator. Online courses and digital products are paid online by card, as described in section 15.

4.1. Advance payment

An advance payment may be required to block the date.

Without an advance payment, the date remains available and may be confirmed by another client.

4.2. VAT

Where applicable, prices may be expressed + VAT (mentioned in the commercial offer).

4.3. Invoicing and card payments

  • Invoices are issued in lei (RON), based on the billing details provided by the client.
  • For payments made before the service is provided we issue an advance invoice, followed by the final invoice. Corrections or cancellations are made through credit (storno) invoices.
  • The client is responsible for the accuracy of the billing details they provide. We are not liable for invoice errors caused by incorrect details received from the client.
  • For online card payments we are not liable for additional costs charged by the client's bank, such as currency conversion fees, when the card currency is not the Romanian leu.

4.4. Beware of fraud attempts

We never ask, by email, phone, SMS or messages, for passwords, card details or other confidential banking data. Card details are entered only on the payment processor's secure page. We are not liable for damage caused by people who falsely claim to represent Privilege Agency. If you receive such a message, please let us know at contact@privilegeagency.eu.

5. Cancellation and rescheduling policy

We understand that plans may change. However, in order to protect bookings, the team and the reserved resources, the following rules apply (unless other clauses are agreed in the contract):

5.1. Cancellation by the Client

  • 15+ days before: the advance payment may be used for a rescheduling (subject to availability)
  • 4-14 days before: 50% of the advance is retained
  • 0-3 days before: 100% of the advance is retained

If expenses have been incurred (transport, bookings, subcontractors, special technical preparation), they may be invoiced separately, based on supporting documents.

5.2. Rescheduling

Rescheduling can be done only once and only subject to availability.

If the new date is not available, the cancellation policy applies.

5.3. Cancellation by Privilege Agency

In exceptional situations (force majeure, severe unavailability), we may cancel. In such case:

  • we refund the amounts paid for services not delivered, or
  • we propose a comparable alternative (artist/team/equipment), with the client's agreement.

6. Overtime (additional time)

If the event runs over the confirmed time slot, overtime can be provided only if:

  • availability allows it, and
  • the additional cost communicated on site or set out in the contract is accepted.

Without overtime confirmation, the service ends at the agreed time.

7. Client's obligations (conditions for a stress-free event)

For optimal delivery, the Client undertakes to ensure:

  • access for the team to the venue at the agreed times (including for set-up)
  • a suitable and safe space for the equipment
  • stable and compliant electrical supply (sockets, protections, grounding)
  • weather protection (rain/wind) for outdoor events
  • security of the equipment (especially at public events)

If access is delayed for reasons related to the Client/venue, this may reduce set-up time or service duration, with no obligation to compensate.

8. Technical conditions for rentals and production

For rentals and technical production:

  • equipment is operated by Privilege Agency authorised personnel or by personnel approved in writing by the operator, where so agreed in the offer.
  • The Client shall not adjust technical settings without consent (to protect the equipment).
  • In case of dangerous conditions (water, unstable voltage, overload, unsafe space), Privilege Agency may temporarily switch off the equipment for safety reasons.

9. Damage, loss and liability

The Client is responsible for damage/loss of equipment caused by:

  • improper use by guests/third parties
  • unauthorised handling
  • liquids, non-compliant heavy smoke, open flames, confetti/effects that affect the equipment
  • impacts, falls, vandalism, theft

In such cases, the Client may be required to pay for repairs or the replacement value, based on technical evaluation and supporting documents.

10. Limitation of liability

Privilege Agency is not liable for:

  • delays caused by traffic, weather, venue restrictions
  • issues caused by the venue's electrical network or its infrastructure
  • indirect losses (loss of profit, loss of image, etc.)

The total liability of Privilege Agency, in any situation, is limited to the amount paid for the affected services, except for cases imposed by law.

11. Force majeure

Force majeure means any external, unforeseeable and unavoidable event (e.g. natural disasters, legal restrictions, major power outages, emergency situations).

In case of force majeure, obligations are suspended, and the parties will attempt rescheduling or amicable resolution.

12. Copyright, licences and music

The Client/venue is responsible, where applicable, for obtaining the necessary licences for public communication of music (e.g. UCMR-ADA, CREDIDAM), when required by law for the event.

Privilege Agency may provide informational support, on request, but cannot guarantee the venue's compliance if it is not under our control.

13. Photo/Video and media materials (portfolio)

During events, we may take photos/videos for portfolio and promotion only with the Client's consent (in the offer/contract or by consent).

If the Client wishes total confidentiality (no filming/publishing), this must be communicated before the event.

14. DJ Training / Mentorship (rules)

For training programs:

  • schedules are set by mutual agreement
  • last-minute cancellations may be considered as completed sessions (if no rescheduling is agreed)
  • materials (video/pdf) are for personal use and may not be distributed.

Privilege Agency reserves the right to terminate the collaboration in case of inappropriate behaviour or damage to the equipment.

15. Online courses and digital products (Privilege Academy)

This section applies to the “Online courses” area of the website (Privilege Academy): video courses organised in modules, downloadable materials (PDFs, audio files, presets, etc.) and other digital products, free or paid.

15.1. User account

  • Courses are accessed through a personal account, created with email and password or with Google.
  • The account is strictly personal and non-transferable. You are responsible for keeping your login details confidential and for all activity in your account.
  • An account can be used on one device at a time. A new sign-in automatically ends the session on the previous device.
  • The name on the account must be your real name; it appears on videos and materials, as described in section 15.8.

15.2. Prices, payment and access

  • Prices for courses and paid options are shown in RON on each course page and are final prices, all taxes included.
  • Payment is made online by card (including Google Pay / Apple Pay) through the authorised processor EuPlătesc. We do not have access to and do not store your card details.
  • The contract is concluded when the processor confirms the payment. Access is activated automatically right after confirmation, and an order confirmation is sent by email.
  • The tax document is issued in accordance with applicable law and sent to the account's email address.

15.3. Free courses, scheduled lessons and early unlock

  • Free courses are available to any user with an account, at no cost.
  • Some courses have lessons that open on set dates (a release calendar), shown on the course page.
  • Where available, the “Early unlock” option gives immediate access to all scheduled lessons of that course for a one-time payment shown on the course page. The unlock applies only to the paying account and only to that course.
  • Privilege Agency may change, add or withdraw free courses and their calendars.

15.4. Access period

Access to a purchased course is unlimited in time, for as long as the platform operates. We may update or improve a course (for example by replacing lessons with new versions) without substantially reducing the content you paid for.

15.5. Right of withdrawal (express waiver)

Courses and digital products are digital content not supplied on a tangible medium. Under art. 16(m) of Romanian Government Emergency Ordinance no. 34/2014, the 14-day right of withdrawal does not apply once supply has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal is thereby lost.

When placing the order you give this express consent by ticking the dedicated box. Access starts immediately after payment confirmation, and from that moment the right of withdrawal can no longer be exercised.

This does not affect your rights regarding the conformity of digital content (GEO no. 141/2021): if a course does not work or does not match its description, contact us at contact@privilegeagency.eu and we will fix the problem or, if that is not possible, refund the price, as provided by law.

15.6. Licence

All courses and materials (videos, audio, texts, PDFs, methods, names and graphics) are the property of Privilege Agency or their authors and are protected by Romanian Law no. 8/1996 on copyright and related rights.

By enrolling or purchasing you receive a personal, non-exclusive, non-transferable and revocable licence to view and use the content solely for personal, non-commercial purposes, only through the platform. You acquire no ownership rights over the content.

15.7. Prohibited uses

Without our prior written consent, it is prohibited to:

  1. make audio and/or video recordings, in whole or in part, of the course content by any means (including screen recording, successive screenshots or filming with another device);
  2. download the videos or circumvent, by any technical means, the platform's protection measures;
  3. copy, distribute, publish, transmit, resell, rent or make available to the public the content, the downloadable materials or any recordings of them, free of charge or for payment, including on social networks, groups, file storage or file sharing services;
  4. lend or share the account or login details with other people;
  5. remove, hide or alter the identification marks (watermarks) on videos and materials.

15.8. Identification marks and monitoring

To protect the content, videos display the account holder's name and email address during playback, and downloadable materials (such as PDFs) are marked with the same details. The platform keeps technical records of access and downloads (date, time, IP address, device), which may be used to identify the source of any unauthorised distribution. See the Privacy Policy for details.

15.9. Penalty clause

Making audio and/or video recordings of the course content (section 15.7(a)) and/or distributing or making available to the public the content or its recordings (section 15.7(c)), without our written consent, obliges the user to pay SC AUDIOWAVE SOLUTIONS SRL, as a penalty clause, the amount of EUR 5,000 (payable in RON at the National Bank of Romania exchange rate on the day of payment) for each established breach.

The penalty is due regardless of the existence or extent of the damage. Where the actual damage exceeds the penalty, we reserve the right to claim additional damages for the difference. The penalty clause does not exclude criminal or administrative liability under Law no. 8/1996 or referral to the competent authorities.

15.10. Suspension and closure of the account

If this section is breached, we may suspend or close the account, ending access to all courses, without refund of amounts paid and without prejudice to the penalty clause in section 15.9.

15.11. Comments

Lesson comments are visible to other students. Offensive, discriminatory, illegal, advertising or spam content, as well as other people's personal data, may not be posted. We may hide or delete any comment that breaks these rules.

15.12. Availability

We make every effort to keep the platform running continuously, but interruptions may occur for maintenance or for technical reasons beyond our control. Proper playback requires an internet connection and an up-to-date browser.

16. Intellectual property (site and brand)

Texts, the logo, images, materials and the visual identity belong to Privilege Agency or its partners and cannot be copied or used commercially without written consent.

All content on the website (texts, images, animations, software, scripts and other data) is protected by Romanian Law no. 8/1996 on copyright and related rights. You may view and use it only for personal, non-commercial purposes. Copying, distributing, publishing or modifying it without our written consent is prohibited. For intellectual property issues, write to us at contact@privilegeagency.eu.

17. Third-party links

The website may include links to external platforms (Instagram, YouTube, etc.). We do not control their policies and content.

In DJ Tools (for example the Playlist generator), tracks are played through the platforms' official players (YouTube, SoundCloud, Spotify, Apple Music, Deezer). We do not store or distribute music: the rights in the tracks belong to their owners, and whether a track is available, how much of it plays (the full track or a clip) and your account on those platforms depend on each platform and its terms. Recommendations, BPM, key and sound similarity are calculated automatically and are for guidance only.

18. Data protection

Personal data is processed in accordance with the Privacy Policy published on the website.

19. Changes

Privilege Agency may update these Terms. The version in force is the one published on the website at the time of use.

20. Applicable law and dispute resolution

These Terms are governed by Romanian law.

Any dispute will first be attempted to be settled amicably and, failing that, by the courts having jurisdiction over the Operator's registered office, unless the law provides otherwise.

21. Contact

contact@privilegeagency.eu

+40750236456