1. Who we are
The website www.privilegeagency.eu is operated by SC AUDIOWAVE SOLUTIONS SRL ("Privilege Agency", "we", "the Operator").
Company details:
- Name: SC AUDIOWAVE SOLUTIONS SRL
- Registered office: Bragadiru, Strada Iernii nr. 25, Ilfov County, Romania
- VAT ID: 45596281
- Trade Register No.: J23/785/2022
- Email: contact@privilegeagency.eu
- Phone/WhatsApp: 0750236456
By using the website and/or sending a request, you confirm that you have read and accept these Terms.
2. What we offer
Privilege Agency provides services, depending on availability and requirements:
- Artist Booking / Lineup curation
- DJ Set / Performance
- Equipment rentals (sound, lights, DJ setup, LED screens, effects, stage technology)
- Event production (full package) - logistics + technical team
- Filming and content (aftermovie, reels, DJ set filming)
- DJ Training / Mentorship
Each project is customized; final deliverables are set out in the offer/contract.
3. Requests, quoting and confirmation
Submitting a form, message or call does not constitute a booking.
A collaboration is considered confirmed only after:
- confirmation of availability (artists / equipment / team),
- acceptance of the offer in writing (email/WhatsApp),
- payment of the advance invoice, where applicable,
- signing of the contract (where applicable).
We value fast and clear communication - usually we reply within 2-24h.
4. Pricing, packages and payments
Prices are communicated through an offer and may vary depending on:
- date, duration, location and time slot
- technical complexity (set-up, operators, LED, etc.)
- transport, set-up/tear-down times
- special requirements (extended artistic program, rehearsals, soundcheck)
Payment can be made exclusively by bank transfer based on the tax invoice issued by the operator.
4.1. Advance payment
An advance payment may be required to block the date.
Without an advance payment, the date remains available and may be confirmed by another client.
4.2. VAT
Where applicable, prices may be expressed + VAT (mentioned in the commercial offer).
5. Cancellation and rescheduling policy
We understand that plans may change. However, in order to protect bookings, the team and the reserved resources, the following rules apply (unless other clauses are agreed in the contract):
5.1. Cancellation by the Client
- 15+ days before: the advance payment may be used for a rescheduling (subject to availability)
- 4-14 days before: 50% of the advance is retained
- 0-3 days before: 100% of the advance is retained
If expenses have been incurred (transport, bookings, subcontractors, special technical preparation), they may be invoiced separately, based on supporting documents.
5.2. Rescheduling
Rescheduling can be done only once and only subject to availability.
If the new date is not available, the cancellation policy applies.
5.3. Cancellation by Privilege Agency
In exceptional situations (force majeure, severe unavailability), we may cancel. In such case:
- we refund the amounts paid for services not delivered, or
- we propose a comparable alternative (artist/team/equipment), with the client's agreement.
6. Overtime (additional time)
If the event runs over the confirmed time slot, overtime can be provided only if:
- availability allows it, and
- the additional cost communicated on site or set out in the contract is accepted.
Without overtime confirmation, the service ends at the agreed time.
7. Client's obligations (conditions for a stress-free event)
For optimal delivery, the Client undertakes to ensure:
- access for the team to the venue at the agreed times (including for set-up)
- a suitable and safe space for the equipment
- stable and compliant electrical supply (sockets, protections, grounding)
- weather protection (rain/wind) for outdoor events
- security of the equipment (especially at public events)
If access is delayed for reasons related to the Client/venue, this may reduce set-up time or service duration, with no obligation to compensate.
8. Technical conditions for rentals and production
For rentals and technical production:
- equipment is operated by Privilege Agency authorised personnel or by personnel approved in writing by the operator, where so agreed in the offer.
- The Client shall not adjust technical settings without consent (to protect the equipment).
- In case of dangerous conditions (water, unstable voltage, overload, unsafe space), Privilege Agency may temporarily switch off the equipment for safety reasons.
9. Damage, loss and liability
The Client is responsible for damage/loss of equipment caused by:
- improper use by guests/third parties
- unauthorised handling
- liquids, non-compliant heavy smoke, open flames, confetti/effects that affect the equipment
- impacts, falls, vandalism, theft
In such cases, the Client may be required to pay for repairs or the replacement value, based on technical evaluation and supporting documents.
10. Limitation of liability
Privilege Agency is not liable for:
- delays caused by traffic, weather, venue restrictions
- issues caused by the venue's electrical network or its infrastructure
- indirect losses (loss of profit, loss of image, etc.)
The total liability of Privilege Agency, in any situation, is limited to the amount paid for the affected services, except for cases imposed by law.
11. Force majeure
Force majeure means any external, unforeseeable and unavoidable event (e.g. natural disasters, legal restrictions, major power outages, emergency situations).
In case of force majeure, obligations are suspended, and the parties will attempt rescheduling or amicable resolution.
12. Copyright, licences and music
The Client/venue is responsible, where applicable, for obtaining the necessary licences for public communication of music (e.g. UCMR-ADA, CREDIDAM), when required by law for the event.
Privilege Agency may provide informational support, on request, but cannot guarantee the venue's compliance if it is not under our control.
13. Photo/Video and media materials (portfolio)
During events, we may take photos/videos for portfolio and promotion only with the Client's consent (in the offer/contract or by consent).
If the Client wishes total confidentiality (no filming/publishing), this must be communicated before the event.
14. DJ Training / Mentorship (rules)
For training programs:
- schedules are set by mutual agreement
- last-minute cancellations may be considered as completed sessions (if no rescheduling is agreed)
- materials (video/pdf) are for personal use and may not be distributed.
Privilege Agency reserves the right to terminate the collaboration in case of inappropriate behaviour or damage to the equipment.
15. Intellectual property (site and brand)
Texts, the logo, images, materials and the visual identity belong to Privilege Agency or its partners and cannot be copied or used commercially without written consent.
16. Third-party links
The website may include links to external platforms (Instagram, YouTube, etc.). We do not control their policies and content.
17. Data protection
Personal data is processed in accordance with the Privacy Policy published on the website.
18. Changes
Privilege Agency may update these Terms. The version in force is the one published on the website at the time of use.
19. Applicable law and dispute resolution
These Terms are governed by Romanian law.
Any dispute will first be attempted to be settled amicably and, failing that, by the courts having jurisdiction over the Operator's registered office, unless the law provides otherwise.
20. Contact
contact@privilegeagency.eu
+40750236456